Jira Service Management

{"xsrfToken":"aedec145-e3c0-44f2-be0b-8eac854f36d4_0106c4f1c2846a61c758e0dd873e895a80bf643a_lout","branding":{"id":"3","key":"wp","name":"Formulario de contacto Wingo","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#7430d1","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3f1e6b","headerLinkHoverBGColor":"#3f1e6b","headerBadgeColor":"#3f1e6b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/20f51ead-a80a-401d-8f85-5f3549683281/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTBlYmM0ZS1mOTEwLTQ3ZjYtYmY1Zi0xMmZkODkyMGYzYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwZjUxZWFkLWE4MGEtNDAxZC04Zjg1LTVmMzU0OTY4MzI4MSI6WyJyZWFkIl19LCJleHAiOjE2MzQzMzM4ODEsIm5iZiI6MTYzNDMzMzIyMX0.HCdxQla3paK_edGmcUZhMOmjz3J3-foBqXFz7Eb_T10&client=ca0ebc4e-f910-47f6-bf5f-12fd8920f3b6&mode=fit","logoId":"20f51ead-a80a-401d-8f85-5f3549683281","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al formulario de contacto Wingo","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al formulario de contacto Wingo","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6633cc","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"wp","projectId":10002,"serviceDeskId":3,"name":"Formulario de contacto Wingo","description":"¡Hola! ¿Quieres enviarnos alguna solicitud, recibir asistencia de Wingo o reconocernos por una experiencia positiva en tu vuelo? Estás en el lugar que es \uD83D\uDE09","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"77","name":"Solicitud de información Email","descriptionHtml":"","callToAction":"Solicitud de información Email","introHtml":"Solicitud de información","icon":10480,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[],"key":""},{"id":"92","name":"Solicitud de Información","descriptionHtml":"","callToAction":"Solicitud de Información","introHtml":"Solicitud de información","icon":10480,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[21],"key":""},{"id":"85","name":"Cambios en tu reserva","descriptionHtml":"","callToAction":"Cambios en tu reserva","introHtml":"Cambio","icon":10507,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[],"key":""},{"id":"83","name":"Felicitación","descriptionHtml":"","callToAction":"Felicitación","introHtml":"Felicitaciones a Wingo","icon":10495,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10495","groups":[24],"key":""},{"id":"149","name":"Autoridades","descriptionHtml":"","callToAction":"Autoridades","introHtml":"","icon":10475,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"88","name":"Reclamo general","descriptionHtml":"","callToAction":"Reclamo general","introHtml":"Reclamo General Wingo","icon":10480,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[23],"key":""},{"id":"87","name":"Queja","descriptionHtml":"","callToAction":"Queja","introHtml":"Queja general Wingo","icon":10500,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10500","groups":[22],"key":""},{"id":"143","name":"Emisiones","descriptionHtml":"","callToAction":"Emisiones","introHtml":"","icon":10535,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[],"key":""},{"id":"147","name":"RRSS","descriptionHtml":"","callToAction":"RRSS","introHtml":"","icon":10499,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"89","name":"Queja Equipaje","descriptionHtml":"","callToAction":"Queja Equipaje","introHtml":"Queja afectación de equipaje","icon":10481,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[22],"key":""},{"id":"142","name":"Bloqueos","descriptionHtml":"","callToAction":"Bloqueos","introHtml":"¡Hola! en este formulario nos puedes adjuntar listado de nombres y hacer las solicitudes propias del proceso de bloqueos","icon":10504,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[51],"key":""},{"id":"144","name":"Cambios Operacionales","descriptionHtml":"","callToAction":"Cambios Operacionales","introHtml":"","icon":10530,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[],"key":""},{"id":"145","name":"Voucher","descriptionHtml":"","callToAction":"Voucher","introHtml":"","icon":10484,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[],"key":""},{"id":"148","name":"Front","descriptionHtml":"","callToAction":"Front","introHtml":"","icon":10536,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[],"key":""},{"id":"141","name":"Charter","descriptionHtml":"","callToAction":"Charter","introHtml":"¡Hola! en este formulario nos puedes adjuntar listado de nombres y hacer las solicitudes propias del proceso de Charter","icon":10489,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[51],"key":""},{"id":"86","name":"Reembolso","descriptionHtml":"","callToAction":"Reembolso","introHtml":"Los tiquetes de Wingo son promocionales y no reembolsables. Si deseas hacer algún cambio, debes hacerlo antes de la salida de tu vuelo. La vigencia de tu tiquete finaliza el día de tu vuelo, si no lo usas, no podrás solicitar el reembolso. ","icon":10484,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[26],"key":""},{"id":"118","name":"Violeta Formular una pregunta","descriptionHtml":"","callToAction":"Violeta Formular una pregunta","introHtml":"Formulario de preguntas","icon":10498,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[],"key":""},{"id":"138","name":"Violeta Problemas con el check-in","descriptionHtml":"","callToAction":"Violeta Problemas con el check-in","introHtml":"","icon":10542,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10542","groups":[48],"key":""},{"id":"139","name":"Violeta Reenvio de voucher","descriptionHtml":"Una vez te enviemos tu voucher revisa continuamente tu bandeja de correo no deseado o spam, para verificar que lo recibiste.","callToAction":"Violeta Reenvio de voucher","introHtml":"Una vez te enviemos tu voucher revisa continuamente tu bandeja de correo no deseado o spam, para verificar que lo recibiste.","icon":10539,"iconUrl":"https://wingosd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10539","groups":[48],"key":""}],"reqGroups":[{"id":21,"name":"Hacer una petición"},{"id":22,"name":"Radicar una queja"},{"id":23,"name":"Radicar un reclamo"},{"id":24,"name":"Enviar una felicitación"},{"id":26,"name":"Solicitar un reembolso"},{"id":48,"name":"Violeta"},{"id":51,"name":"."}],"orderMapping":{"51":[141,142],"22":[87,89],"23":[88],"26":[86],"21":[92],"46":[139],"24":[83],"48":[138,139]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5406f9a1-93ce-36b6-8ae4-996d21964d02","appLinkName":"System Confluence","appLinkUrl":"https://wingosd.atlassian.net/wiki","spaceKey":"PFW","spaceName":"Preguntas frecuentes Wingo","spaceUrl":"https://wingosd.atlassian.net/wiki/spaces/PFW","isServer":false},"labels":[],"projectKey":"WP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://wingosd.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}