{"xsrfToken":"d273f27decd72abd2d0c964d6f6c009a396815c2_lout","branding":{"id":"3","key":"wp","name":"Contact Form","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#7430d1","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3f1e6b","headerLinkHoverBGColor":"#3f1e6b","headerBadgeColor":"#3f1e6b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/20f51ead-a80a-401d-8f85-5f3549683281/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTBlYmM0ZS1mOTEwLTQ3ZjYtYmY1Zi0xMmZkODkyMGYzYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwZjUxZWFkLWE4MGEtNDAxZC04Zjg1LTVmMzU0OTY4MzI4MSI6WyJyZWFkIl19LCJleHAiOjE3MjYxOTU2NjMsIm5iZiI6MTcyNjE5NTA2M30.fJA5ugXSm_LyolrfOOYe5xclva4uhe8x8ccGC4QjlnA&client=ca0ebc4e-f910-47f6-bf5f-12fd8920f3b6&mode=fit","logoId":"20f51ead-a80a-401d-8f85-5f3549683281","isLogoAvailable":true,"helpCenterTitle":"Welcome to the help center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the help center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6633cc","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"wp","projectId":10002,"serviceDeskId":3,"name":"Contact Form","description":"<p>Hi! Share your opinions or requests.</p>\n<p>The Contact Form languaje is determined according to the browser settings (English or Spanish)</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"142","name":"Bloqueos","descriptionHtml":"","callToAction":"Bloqueos","introHtml":"<p>¡Hola! en este formulario nos puedes adjuntar listado de nombres y hacer las solicitudes propias del proceso de bloqueos</p>","icon":10504,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[59],"key":""},{"id":"83","name":"Congratulation ","descriptionHtml":"","callToAction":"Congratulation ","introHtml":"<p>Congratulations to Wingo</p>","icon":10495,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[24],"key":""},{"id":"87","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"<p>Wingo General Complaint</p>","icon":10500,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[22],"key":""},{"id":"89","name":"Baggage Complaint","descriptionHtml":"","callToAction":"Baggage Complaint","introHtml":"<p>Baggage Complaint form</p>","icon":10481,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[22],"key":""},{"id":"88","name":"Claim","descriptionHtml":"","callToAction":"Claim","introHtml":"<p>Wingo General Claim</p>","icon":10480,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[23],"key":""},{"id":"86","name":"Refund","descriptionHtml":"","callToAction":"Refund","introHtml":"<p><font color=\"#6633cc\">At Wingo all our fares are promotional and non-refundable, if you can not travel, you may make changes to your reservation. If you do not show up on the day of your flight, the ticket cannot be used later. If you have the right to request a refund to any exceptional situation, remember read the terms and conditions, attach support evidence and required documents.</font></p>","icon":10484,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[26],"key":""},{"id":"92","name":"Request Information","descriptionHtml":"","callToAction":"Request Information","introHtml":"<p>Request Information</p>","icon":10480,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[21],"key":""},{"id":"149","name":"Autoridades","descriptionHtml":"","callToAction":"Autoridades","introHtml":"","icon":10475,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"85","name":"Cambios en tu reserva","descriptionHtml":"","callToAction":"Cambios en tu reserva","introHtml":"<p>Cambio</p>","icon":10507,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"144","name":"Cambios Operacionales","descriptionHtml":"","callToAction":"Cambios Operacionales","introHtml":"","icon":10530,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"141","name":"Charter","descriptionHtml":"","callToAction":"Charter","introHtml":"<p>¡Hola! en este formulario nos puedes adjuntar listado de nombres y hacer las solicitudes propias del proceso de Charter</p>","icon":10489,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"143","name":"Emisiones","descriptionHtml":"","callToAction":"Emisiones","introHtml":"","icon":10535,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"148","name":"Front","descriptionHtml":"","callToAction":"Front","introHtml":"","icon":10536,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"151","name":"Manejo BackOffice","descriptionHtml":"","callToAction":"Manejo BackOffice","introHtml":"","icon":10526,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"155","name":"OutBound Cambios","descriptionHtml":"","callToAction":"OutBound Cambios","introHtml":"","icon":10492,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"171","name":"Retracto","descriptionHtml":"","callToAction":"Retracto","introHtml":"<p>Solicitudes de reembolso y fuerza mayor</p>","icon":10562,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"147","name":"RRSS","descriptionHtml":"","callToAction":"RRSS","introHtml":"","icon":10499,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"77","name":"Email* ","descriptionHtml":"","callToAction":"Email* ","introHtml":"<p>Information request</p>","icon":10480,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"145","name":"Voucher","descriptionHtml":"","callToAction":"Voucher","introHtml":"","icon":10484,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"153","name":"WHATSAPP","descriptionHtml":"","callToAction":"WHATSAPP","introHtml":"","icon":10471,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"2214","name":"Wingo Vacations","descriptionHtml":"","callToAction":"Wingo Vacations","introHtml":"","icon":10487,"iconUrl":"https://wingosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Request Information "},{"id":22,"name":"Complaint"},{"id":23,"name":"Claim "},{"id":24,"name":"Congratulation "},{"id":26,"name":"Refund"},{"id":59,"name":"Grupo para agencias"}],"orderMapping":{"58":[142],"59":[142],"51":[142],"22":[87,89],"23":[88],"26":[86],"21":[92],"24":[83]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTBlYmM0ZS1mOTEwLTQ3ZjYtYmY1Zi0xMmZkODkyMGYzYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjYxOTYyNjMsIm5iZiI6MTcyNjE5NTA2M30.Nz2f2254rU6iZ4B4xWv04VO98NTavYM7Fnt-gp7kQjM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"ca0ebc4e-f910-47f6-bf5f-12fd8920f3b6","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}